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FAQs

Frequently Asked Questions

General questions

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the email [email protected].

We Ship To All Countries 🌎

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time is between 7/15 days.

Payment

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.

We currently only support USD for charging our customers.

If your credit or debit card use another currency, then you will be charged in USD, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

We offer fast shipping on a select number of countries

For fast shipping please reach out to support through the email  [email protected].

we’ll reply immediately!

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Deliveries in Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please reach out to support through the email  [email protected].

Returns

We do accept returns in respect to the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 30 days of delivery
– The return is made within 14 days of the return or exchange request

To ask for a return, please reach out to support through the email  [email protected].

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support through the email [email protected].

Returns are the responsibility of the buyer.

Feel free to contact our support for more details through the email  [email protected].

How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Other questions

We have created a referral program to thank our customers for referring their friends and family.

To refer someone, you will first need to create an account on our affiliate program. After that you can head to your profile page to get your personalized referral link.

Any of your friend who decides to place their first order using your referral link will get enjoy a -15% discount. In return you will be credited to -15% too for helping us spread the word.

For more information, please refer to our affiliate program

We currently don’t have any physical stores under our brand name. However, we do have several distributors in Europe, the US and Canada.

The full list of stores that resell our products can be found on our stores locator map.

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 30 days of delivery
– The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support through the email [email protected]. for more information on how to proceed.

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