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Information We Collect
Identifiers: We may collect the names and user names of our customers and other visitors. In the event you request a refund or exchange, you may be asked to provide your driver’s license. Additionally, we may collect your billing and shipping addresses, phone numbers, email addresses, IP address, and other digital contact information. We may also collect information that you provide us about others.
Financial Information: When you make a purchase, we collect your payment information, including information from your credit or debit card, check, PayPal account or gift card.
Commercial Information: We collect information related to your purchases, returns, and other transactions with us.
Demographic Information and Characteristics of Protected Classifications: We might also collect information like your age, gender or birthdate.
Internet or Other Electronic Network Activity Information: If you use the Site, we may collect information such as the type of browser and operating system you are using. We might also track the pages you visit, look at what website or app you came from, or what website or app you visit when you leave us.
Geolocation Information: Our mobile website may collect location data from your mobile device
Audio, Electronic, Visual, or Similar Information: In our stores, we may use security cameras or other technology to prevent fraud and promote security.
Inference: We may make inferences about you based on information you provide. For example, we may infer your approximate location from your IP address.
Other Information: We may collect any of the information or content that you provide directly to us. We may collect information about products or services you like, reviews you submit, or where you shop.
The advertising technology partners with which we partner may provide you the option to opt out of the use of information about your website visits and app usage for purposes of serving ads that are targeted to your interests. You can learn more about interest-based advertising and how to opt out of the use of your web browsing activity for interest-based advertising purposes by visiting these sites: https://www.facebook.com/settings/?tab=ads and https://www.google.com/settings/ads/anonymous.
How We Collect Information
We collect information directly from you. The following are a few examples of when we collect information from you:
We collect information from you passively. We (including using a third-party service provider) may collect personal and other information about users over time and across different websites or apps when you use the Site. For example, we may use tracking tools like browser cookies, flash cookies, and web beacons.
We collect information from other sources. We may get information about you from third-party business partners, like an updated address from a shipping vendor.
We collect information from our affiliates. We may get information about you from a company controlled by, or under common control with Decorased (“Affiliates”).
How We Use Information
We use the information we collect for our business and commercial purposes, including:
To respond to your questions and requests. Examples include processing and fulfilling orders (which includes verifying your information and processing payments), ensuring proper delivery or providing services (such as delivering an electronic copy of your receipt); administering your participation in a contest, sweepstakes or other promotion or sending you prizes you might have won; registering you for a particular website, loyalty program, or extended warranty service or providing you with information regarding such programs or services; processing a return; or responding to a product or service review.
To improve our products and services. We may use your information to make Site or product and service improvements and use that information to provide measurement services.
To look at website trends and customer interests. We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
For our advertising and marketing purposes. We may send you communications about special Decorased promotions or offers via regular mail, email, or other electronic channels, including ads on social media platforms. We may send you emails if you have registered on the Site including enrollment and indicated you want to receive this information. We may also notify you of new Site features or product and service offerings. If permitted by applicable law, we may also send information about offers from our Affiliates and other companies we think you might find interesting. We may use information to deliver you marketing communications (including online ads) based on your interests. For example, if you view a product on the Site, you may see ads for that product on our or third-party websites and mobile applications.
For social media. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. In such cases we might rent, exchange, share or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. To serve you better, we may combine information you give us online store. We may also combine that information with publicly available information and information we receive from or cross-reference with our select partners and others, including providers of third-party cookies and other third-party browsing and use data. We use that combined information to enhance and personalize the shopping experience of you and others with us, and to recognize our customers so that we can communicate with you directly about our products and events that may be of interest to you, and for other promotional purposes.
We may share the information about you outlined above in Section 2 for our business and commercial purposes and as legally required or permitted, including:
With third parties who perform services on our behalf. We share information with our service providers, such as our delivery service providers who ship and deliver your online orders. We might also authorize our service providers to collect information on our behalf. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.
With any successor to all or part of our business. For example, if all or part of our business is sold we may sell or disclose our customer list in preparation for or as part of that transaction.
With our business partners. For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us.
To protect us. For example, we will disclose information if we suspect fraud. We will also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.
At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.
For other uses we may disclose to you. We may also use personal information with your consent, and as otherwise permitted or required by law.
Your Privacy Preferences and Rights
You can register or change your preferences to receive or not receive marketing communications from us by emailing us at [email protected]
Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, asking you to review a product or service you have ordered, or notifying you of product recalls or rebates. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
California Privacy Rights:
Consumers residing in California have certain additional rights with respect to their personal information under the California Consumer Privacy Act or (“CCPA”) (California Civil Code Section 1798.100 et seq.).
California residents are entitled to the following disclosures:
California consumers have the following rights:
In order to exercise any of your rights, please email us [email protected] or call us at +447537187164. We may verify your identity prior to responding to your request by sending you an e-mail to the e-mail address we have on file and asking you to send a verification response. You may designate an authorized agent to submit a request on your behalf by providing said agent with the contact information listed above and responding to an e-mail asking you to send a verification response.
Connecticut Privacy Rights. Connecticut law requires any entity that collects Social Security numbers from Connecticut residents in the course of business to create a privacy protection policy and to publish or display it publicly. It is our policy to protect the confidentiality of Social Security numbers in our possession from misuse and improper disclosure by maintaining and enforcing policies and physical and electronic safeguards against misuse and improper disclosure. Unlawful disclosure of Social Security numbers is prohibited, and access to them is limited to personnel who need access to such information in order to perform their job functions.
Utah Privacy Rights. We may from time to time elect to share your personal information, demographic information and usage information with select partners for direct marketing purposes. Utah residents are entitled to ask us for a notice describing what categories of personal information we share with select partners for direct marketing purposes. If you are a Utah resident and want a copy of this notice, please submit a written request to the following address (limit one request per year): Shelton Street, Covent Garden, London, WC2H 9JQ. You must include your full name, email address, and postal address in your request. Please allow thirty (30) days for us to respond.
Controlling Our Tracking Tools: You may be able to control the sharing of your device’s location information in the settings menu of your device. Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies, though flash cookies cannot be controlled through your browser settings. Your mobile device may not give you the ability to control cookies. If you configure your computer to block cookies, you will limit the functionality we can provide when you visit the Site. If you configure to block or delete cookies, not all of the tracking that we have described in this policy will stop.
Browser “Do Not Track” signals: Some browsers have a “Do Not Track” feature that lets you tell websites or apps that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals.
Our Sites and Children
Our websites is not created for children. To our knowledge we do not collect information online from children. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on our Sites, we will delete the information from our records. If you are a parent or guardian and think we have information about your child, please contact us immediately as indicated below.
If you have additional questions you can email us at [email protected]. or call us at +447537187164
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